Relvora can generate or send AI-assisted communications when configured to do so. You remain responsible for your business communications, instructions, connected accounts, compliance obligations, and decisions made using the service.
1. Agreement
By creating an account, joining a workspace, purchasing a plan, connecting an integration, or otherwise using Relvora, you agree to these Terms and the Privacy Policy. If you use Relvora on behalf of an organization, you represent that you have authority to bind that organization.
2. Accounts and workspaces
You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. Workspace owners and administrators are responsible for inviting users, assigning permissions, controlling integrations, and determining who may operate AI and communication features.
3. The service
Relvora provides software for managing business communications and configurable AI Agents. Features may include conversation synchronization, AI responses, Agent flows, follow-up rules, testing and coaching, versioned publishing, human escalation, alerts, webhooks, workspace permissions, and usage credits. Features may change, be added, removed, limited, or moved between plans as the product develops.
4. AI outputs and automated communications
AI output can be incomplete, inaccurate, or inappropriate for a particular situation. Relvora may provide guardrails, human escalation paths, testing tools, and context controls, but these features do not eliminate the possibility of error. You are responsible for configuring Agents appropriately, reviewing high-risk use cases, and deciding where automation is suitable.
You may not use Relvora to impersonate a person deceptively, misrepresent material facts, send unlawful communications, evade consent requirements, or automate activity that would be illegal if performed manually.
5. Connected services
Relvora may connect to third-party services such as communications providers and other business systems. Your use of those services remains subject to their terms. You authorize Relvora to access and act on connected accounts only to the extent necessary to provide features you enable. We are not responsible for outages, restrictions, API changes, account suspensions, or data handling by third-party providers.
6. Customer data
You retain your rights in data you submit or connect to Relvora. You grant ESLOYEL INC. a limited right to host, process, transmit, reproduce, and otherwise use that data as necessary to provide, secure, support, and improve the service. You represent that you have the rights and permissions needed to provide the data and instruct us to process it.
7. Acceptable use
You may not use Relvora to violate law, infringe rights, distribute malware, attempt unauthorized access, interfere with the service, reverse engineer protected portions of the service except where law permits, abuse third-party APIs, send spam or unlawful marketing messages, facilitate fraud, or process content in a manner prohibited by an applicable provider.
8. Plans, free trials, credits, and payment
Paid plans may be offered on monthly or annual billing cadences and may include credit allowances, connection limits, number limits, user limits, or other capacity. Relvora currently offers a 14-day free trial on each listed plan for both monthly and annual billing. Unless canceled before the trial ends, the selected paid subscription begins automatically at the price and cadence shown at checkout. Credits are usage units, have no cash value, are non-transferable, and may reset or expire according to the applicable plan. Current pricing, trial eligibility, billing cadence, and plan details shown in the application at the time of purchase or plan change control. Additional billing terms are described in our Billing Policy.
9. Suspension and termination
You may stop using Relvora at any time. We may suspend or terminate access when reasonably necessary to protect the service, enforce these Terms, respond to legal requirements, address nonpayment, investigate suspected abuse, or prevent harm. Termination may result in loss of access to workspace data, subject to applicable retention obligations.
10. Intellectual property
Relvora, its software, design, branding, documentation, and underlying technology are owned by ESLOYEL INC. or its licensors and are protected by applicable intellectual property laws. Except for the limited right to use the service under these Terms, no ownership rights are transferred to you.
11. Beta and evolving features
Relvora is an evolving software product. Features may be released in preview, beta, test, or early-access form and may be changed or discontinued. You should not rely on an unreleased feature, roadmap item, or temporary behavior as a permanent commitment unless we agree otherwise in writing.
12. Disclaimers
To the maximum extent permitted by law, Relvora is provided on an "as is" and "as available" basis without warranties of uninterrupted operation, error-free output, fitness for a particular purpose, merchantability, or non-infringement. We do not guarantee that an Agent will generate a particular business outcome, conversion, appointment, response, or revenue result.
13. Limitation of liability
To the maximum extent permitted by law, ESLOYEL INC. and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from or related to Relvora. To the extent liability cannot be excluded, aggregate liability will not exceed the amount you paid to ESLOYEL INC. for Relvora during the three months immediately preceding the event giving rise to the claim, unless applicable law requires otherwise.
14. Indemnity
You agree to defend, indemnify, and hold harmless ESLOYEL INC. from claims, losses, and expenses arising from your unlawful use of Relvora, your customer communications, your connected data, your violation of third-party rights, or your breach of these Terms.
15. Governing law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.
16. Changes
We may update these Terms as the service evolves. Continued use after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
17. Contact
Questions about these Terms can be sent to hello@hirschventuresgroup.com.